RIZKCASINO
Wheel of Rizk

Rizk Casino

Welcome to Rizk Casino, our online casino and sportsbook. Spin our slots, sit down at live dealer tables or follow your favourite teams with live betting. Below you'll find our games, the company behind us, our offers with their complete terms, payments, account tools and how to reach our team.

Claim your welcome bonus

Casino games

Our lobby covers slot games, table games, progressive jackpots and other innovative titles, with a live casino for players who prefer a real dealer.

Moon Princess 100 Gates of Rizk Sweet Bonanza Book of Dead Reactoonz Poseidon Ancient Fortunes WowPot Megaways Throne of Flame Sugar Rush 1000

Providers Pragmatic Play Authentic Gaming

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Slots and jackpots

Rizk Bonanza is an exclusive title created by Pragmatic Play solely for us. This mining-themed slot features the fan favourite cascading symbols, multipliers, and free spins, with wins of up to 10,000x your initial bet.

Live casino

Play Live Roulette, Live Blackjack, Live Baccarat and Live Poker with live dealers from the comfort of your home. You get high-quality streaming and interactive gameplay, and our Game Shows add even more variety to the live lobby.

Demo play

Most of our games offer a demo mode, so you can play for free and get a feel for the slot games before betting real money.

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Bonuses

We run two separate welcome offers for new players, one for the casino and one for the live casino. They are alternatives, so each comes with its own deposit, wagering and expiry rules.

Casino welcome offer

Our casino welcome offer is a 100% bonus up to €100, and you'll also receive 100 Free Spins on selected games the day after your first deposit. We do not offer this promotion to players living in Sweden, Germany, Ireland or the United Kingdom. The qualifying first deposit is at least €10, and deposits made with Skrill, also known as Moneybookers, Neteller or Paysafecard are excluded. The offer is open to new customers registering during the campaign period and expires 364 days after registration or first deposit. You can claim it only once. It runs for its campaign period unless we amend, withdraw or replace it earlier at our sole discretion with a new Welcome Offer.

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Free Spins and Super Spins

The 100 Free Spins are enjoyed over 10 days on Sweet Bonanza, Ancient Tumble, Book of Dead, R.I.P. City, Moon Princess 100, Reactoonz, Rise of Olympus 100, Fire Joker, Rich Wilde and the Tome of Madness, and Legacy of Dead. Free Spins are valid for 10 days with 35x wagering, and spins left unclaimed expire. Place a second deposit of €20 or more and you get an extra 5 Super Spins valued at €1 each. Super Spins have a 35x wagering requirement and stay valid for 72 hours before they expire.

Casino welcome wagering

Your casino welcome bonus needs to be wagered a minimum of 45x on the bonus amount before the funds can be withdrawn. If the wagering is not completed within 30 days of the bonus being credited, the bonus and its winnings are forfeited. While the bonus is active, the maximum bonus bet is €5 per spin. You can convert at most €2,500 of bonus balance into withdrawable cash.

How games count towards wagering

Different games contribute a different percentage towards the wagering requirements of our casino welcome bonus, our live casino welcome bonus and our casino Bonus Money and reloads.

Game type Contribution
All casino slots 100%
All table games 10%
All live casino games 15%
Dream Catcher, Crazy Time, Craps, Deal or No Deal, Gonzo's Treasure Hunt, Lightning Dice, MegaBall, Monopoly, SideBet City, Cash or Crash, BacBo, Sweet Bonanza Candyland and Mega wheel 50%
All video poker games 0%

Bonus funds cannot be used on games on our restricted list, and wagers on those games do not earn points towards the Power Bar for a spin on the Wheel of Rizk.

Live casino welcome offer

Our Live Casino Welcome Offer is a 100% Welcome Bonus up to €500. Players residing in Sweden, Germany or the United Kingdom cannot take part in this promotion. The minimum deposit is €10, and deposits via Skrill or Neteller do not qualify. New customers who register during its campaign period can claim it within the same 364-day window from registration or first deposit. Unless we amend, withdraw or replace it sooner with a new Welcome Offer, it stays open for the length of its campaign.

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Live casino welcome wagering

The bonus is restricted to the Live Casino, and Authentic Gaming Live Casino games are excluded. The bonus and respective winnings must be wagered 40x on Live Casino games before the funds can be withdrawn or played on other products, with live games contributing as shown in the table above. The maximum bonus bet is €5 per game round while the bonus is active. Wagering not met within 30 days of crediting means the live bonus and its winnings are lost. There is no cap on winnings or withdrawals with this offer.

Leaving a welcome offer

You can forfeit either welcome bonus and its winnings at any time and withdraw any remaining balance. With the live casino offer you may end your participation whenever you like and keep your remaining deposit and any winnings from wagers placed using your deposit. If you request a withdrawal of your deposit before completing the live casino wagering, the bonus amount and its winnings are forfeited.

Rules for all our promotions

  • To take part in any of our welcome offers you must be 18 years of age, or of the applicable legal age in the jurisdiction you reside in, whichever is greater.
  • Every offer is valid once per customer, computer, IP address or household, and all promotions are limited to one per person or account.
  • Once a welcome bonus has been claimed, your funds are used in this order. First any funds required to trigger the bonus, then bonus funds, then any remaining funds.
  • Qualifying deposits for any campaign that requires them must be made as a single transaction, and multiple deposits do not qualify.
  • Bonus amounts are automatically forfeited if the Bonus Money on your account falls below €0.10.
  • Some games may appear that are restricted in the territory you are playing from, and bonus wagering is not available on them. If you receive Free Spins for such a game, contact support and we will change them to an appropriate reward.
  • If a reward is not credited in due time, contact our backup team straight away on live chat so it can be credited manually.
  • We may correct or reverse bonuses, Free Bets, Free, Super or Mega Spins or credits granted in error, including duplication, improper allocation or technical failures. We do this within a reasonable timeframe and notify you clearly and promptly.
  • We may void bonuses or winnings obtained by breaking the bonus terms or through any other fraudulent behaviour, and we may permanently close the accounts of players who repeatedly attempt fraud or breach bonus terms more than once.
  • We may change, amend, suspend or cancel any promotion at any time and without notice, and we may update these rules at any time.

Claiming rewards and spins

In most cases you can claim Bonus Money Chips from your Rewards with no deposit needed. Reload Bonuses need a deposit, so pick the Reload Bonus in question when you deposit to activate it. Your Free Spins appear in your Rewards section too. Open Rewards from the left-hand menu and click the Free Spins icon to claim yours.

Unless otherwise stated, Free Spins are always locked to a specific game. We offer three types of spins. Free Spins are played at the value per spin stated in the offer, Super Spins at €1 per spin and Mega Spins at €3 per spin.

Free Money

Free money may be offered to you from time to time, and all Free Money prizes are wager-free. Claim them from your Rewards section within 7 days or they expire. Once claimed, the money goes to your cash balance and is yours to use as you wish.

Casino Bonus Money

Casino Bonus Money carries a 15x wagering requirement within 7 days once claimed and can be played on any casino game, with the contribution rates in our welcome offer table. Until the wagering requirements have been met, each bonus bet is capped at €5. If a Free Spin or bonus feature started with bonus funds finishes after the bonus has been wagered, lost or forfeited, all associated winnings are removed. Using bonus funds purely to progress through bonus stages is prohibited.

Casino reload bonuses

When we offer a Reload Bonus, a qualifying deposit is matched by a certain percentage up to a certain value shown on the specific offer. All casino reload bonuses up to 100% are subject to 45 times wagering on the bonus amount, and so are all casino reloads equal to or higher than 200%. Only one bonus can be claimed at a time, and deposit-related bonuses cannot be stacked. Unless otherwise stated, deposit bonuses expire after 30 days. Your qualifying deposit stays locked until the wagering is met.

Reloads follow the same funds order, game contributions and €5 maximum bonus bet as our other casino bonuses, and the bonus feature rule in Casino Bonus Money applies to them too. You can forfeit a reload bonus at any time and withdraw the remaining balance.

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Sports

Sports and live betting

Bet on a wide variety of sports including football, basketball, tennis, ice hockey and more, each with numerous betting options. Live betting is available too, so you can place bets on events as they happen. Our Rizk Sportsbook shows three types of odds, decimal, fractional, and American, and you can view your last 90 days transaction history in your account.

Sports welcome offer

Our sports welcome offer gives you a 100% Sports Bonus when you make a minimum deposit of €10. The maximum bonus amount we award is €100, and only your first deposit counts. A deposit through Paysafecard, Luxon Pay, Neteller or Skrill will not trigger this bonus. The Sports Bonus is credited once your first deposit is successful.

The Sports Bonus amount must be wagered 8 times on odds of 1.80 or greater before withdrawal, and a combo or parlay needs total odds equal to or greater than 1.8. You have 30 days to complete this wagering. The Sports Welcome Offer Bonus itself expires 30 days after registration. System bets, cashed out bets, bets on price boosts and virtual sports bets do not count towards wagering. Voided bets do not count either, and only settled bets do. Both the bonus balance you can hold and the amount of it convertible to withdrawable cash are capped at €1,000.

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Sports welcome conditions

  • The offer is for new customers registering during the promotion period, which runs until further notice. You must be at least 18, or of the applicable legal age where you reside, whichever is greater.
  • Our general bonus terms reserve it for newly registered players who have not received a Sports Welcome offer from us, and the offer terms reserve it for players who have not received any Welcome Offer from us.
  • Real money is played first, and bonus money is used once your real cash is depleted. Thresholds and limits set for real money also apply to bonus money.
  • If you cancel the bonus, you lose it together with any winnings generated from it. Withdrawals made before wagering is complete may forfeit the bonus and any accumulated funds and winnings from the bonus and the deposit used to trigger it.
  • The offer cannot be combined with any other offer. It can be received once per person or account, family, household, address, e-mail address, credit card number, IP addresses and shared computer environments such as universities, schools, public libraries or workplaces.
  • Backing both sides is not allowed. Where a market has two or three possible outcomes, such as a full-time result or over/under 2.5 goals, only your selection with the highest cumulative stake counts towards rewards and bonus wagering, and with equal stakes the first bet counts. The same applies to combinations that limit your overall risk, for example Over 0.5 goals together with Correct score 0-0.
  • Accounts that are closed, suspended, under investigation, self-excluded or limited in any other way are no longer eligible for prizes.
  • We may modify the terms of this promotion, modify, change or cancel it, or disqualify any player at any time. Where we find evidence of abuse or fraud we may close the account and confiscate existing funds, and in any dispute our management's decision is full and final.

How bets are accepted

All sports betting follows our Betting Rules, which explain how bets are accepted, settled and cancelled, and continued use of our sports betting services means you accept them. A bet is accepted only once it has been submitted and the stake is deducted from the relevant balance in your account. Until then we may refuse all or part of any bet, or decline it without giving a reason. If you are unsure whether a bet went through, check your pending bets or ask our team on Live Chat or by email.

Once we have accepted a bet, you cannot withdraw or cancel it, and it can only be voided under our Sports Betting Rules or other terms. Our general terms allow an accepted bet or wager to be cancelled only with our written consent. Checking every detail before you place a bet is your responsibility, and we accept no liability for errors in results, scores or statistics shown during in-play betting, where live transmissions can be delayed by different amounts for different players.

Who can bet and betting limits

We do not accept bets from anyone participating in a sporting event, such as players, athletes, managers, trainers, owners and club officials, from anyone with inside knowledge, or from anyone betting in breach of a sport governing body's rules or their employer's rules. We may void such bets and confiscate winnings, with stakes returned on request, and we may notify and share information with the relevant regulatory or sport governing bodies. We may impose betting restrictions on any market or event at our sole discretion. If you placed a qualifying bet in a sports free bet promotion before we told you about an account restriction, we will not enforce a restriction that would materially affect your ability to complete that promotion's qualifying bets, except where a restriction is legally required.

Odds, errors and Cash Out

Odds can change at our discretion until a bet is accepted. Once accepted, the odds shown in the betting slip apply, subject to our rules on errors and delays. We can adjust your account to reflect the true outcome of a bet and correct errors such as an incorrect price, a bet placed outside its time window, a system failure, an incorrect result, wrong participants or a technical or transaction error. If a bet is accepted at a clearly incorrect price, we will void it if the event has not taken place, cancel winnings on the affected bet or part of a multiple, and return your stake. If we pay you more than you are entitled to, you agree to tell us and repay the excess on request.

In-play bets placed after an outcome is known, or after a circumstance that would materially affect it, are void, with stakes returned and winnings forfeited. Using transmission delays to your advantage can lead to account closure and voided bets. Cash Out lets you redeem an unfinished bet at its present value on selected pre-match and live events, for single and multiple bets, but not on free bets or bets using Bonus Funds. We decide which markets offer it and can suspend it at any time, and errors or delays may prevent its use. Cashed-out bets are settled promptly, and a Cash Out made when the outcome is already known can be voided, with the stake returned on request and winnings forfeited.

If we reasonably believe an event's integrity is in doubt, prices were manipulated or match-rigging took place or is under investigation, we may void bets, withhold winnings and return stakes. Evidence can come from betting patterns with Zecure Gaming Limited or any group company, other betting providers or officially recognised organisations. A voided leg of a multi bet does not affect the other accepted legs on the same betting slip.

Esports settlement

  • A draw in a two-way market such as a Match, Map or Game makes those bets void and refunds your stake.
  • If an event starts but does not complete, undetermined markets are void and stakes refunded.
  • A victory by in-play disqualification of an opponent settles match winner bets on the official result.
  • A team or player forfeit or disqualification before the match starts voids all markets and refunds stakes.
  • For handicap, over/under and all prop markets not yet determined, the full match must be played for bets to stand.
  • Non-live bets placed after official starting times are void and refunded.
  • Official results and statistics are used for settling, based on data or statistics we reasonably consider reliable.

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Payments

How to deposit

Click the balance button to open the deposit portal. Choose your preferred payment method and amount, plus any reload bonuses available to you, and confirm your deposit.

Payment methods

We accept debit cards, credit cards, e-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers. These are our guiding deposit times.

Method Examples Guiding deposit time
E-wallets
SkrillNetellerecoPayz
Immediate
Prepaid cards
Paysafecard
Immediate
Credit cards
VisaMastercard
Immediate
Bank transfer Bank account Between 2 and 5 working days

We also take Entercash, shown on our site as Instant bank, Trustly, Euteller, LuxonPay and ApplePay, which is for deposits only. We can change the accepted methods at our sole discretion and may accept some methods only when certain conditions are met. Not every method is available at all times, and the Deposit tab lists the methods currently available with their minimum deposits and fees.

VisaMastercardSkrillNetellerPaysafecardTrustlyApple Pay

Fees and currencies

We charge no transaction fees on deposits. You can register with EUR, NOK, GBP, USD, CAD, AUD or Rupees, and deposits are made in the currency chosen at registration. Once you have deposited in a currency you cannot change it. We do not provide a currency conversion facility, so if your bank or payment account uses another currency, your bank or payment service provider may charge conversion fees and handles any dispute over rates.

Deposit rules

For deposits and withdrawals alike, only use debit and credit cards and other payment methods that are valid and lawfully belong to you. By depositing you agree not to make charge-backs, reversals or other cancellations, and to cover our reasonable costs if one happens. We cannot accept cash or cheques, so please do not send them to us. Your player account is not a bank account, so it is not insured, guaranteed or protected by any banking insurance system, and deposited money earns no interest.

When a deposit does not arrive

Deposits are typically instant, but a payment method's own clearance times or connectivity can delay them. Funds missing from your Casino or Sports account will either show within 48 hours or go back to your payment method within 5 working days. If a deposit fails but the money has left your bank account, it is only reserved by the bank and is released once the payment is confirmed as declined. Our team can help by Email or Live Chat.

Bonus funds in your balance

Under certain circumstances we may credit your account with bonus money, after you have read and agreed to its terms, which we send to your registration email or show in a pop-up. Bonus Funds are displayed separately from Deposit Funds and can only be withdrawn once converted into real cash winnings. If you withdraw deposit funds used to activate a bonus before meeting its terms, or while it is active or pending, you forfeit the related Bonus Funds in their entirety. Deposit funds unrelated to any bonus can be withdrawn at any time without affecting your Bonus Funds.

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How to withdraw

Click your balance to launch the payment portal, choose Withdrawal, then the method and amount. In line with our anti-money laundering approach, we always try to send funds back through the deposit methods you used first. Unless we agree otherwise in our absolute discretion, withdrawals go only to the account the funds came from, and we will try to accommodate your preferred method and currency without being able to guarantee it. Withdrawals are paid in your registration currency, with the same conversion position as for deposits.

Before a withdrawal is paid

  • All payments into your account have cleared and none have been charged back, reversed or cancelled.
  • Our identity and verification checks are complete and no documents are pending.
  • You have made at least one deposit and wagered the deposited amount in full at least once. A request to withdraw unplayed deposit funds is reviewed and delayed until we are satisfied it poses no legal or regulatory risk.
  • We are not otherwise required to delay or withhold payment for legal or regulatory reasons.
  • The amount is above the minimum withdrawal amount for your selected payment method in the Cashier.

Bonus Funds can only be withdrawn under the terms of the relevant bonus. We may charge a fee covering our reasonable costs, including deposit costs, for withdrawing funds that have not been put into play.

Locking or cancelling a withdrawal

To cancel a pending withdrawal, go to Menu, then My account, click Transactions in the top bar, select the withdrawal and click Cancel. The funds reappear in your gaming account straight away. You can also lock a withdrawal under My Account and Transactions with the Lock button. Locking prevents you from continuing to play, and a locked withdrawal can no longer be cancelled. A withdrawal marked Waiting Approval is already locked and being processed.

Withdrawal times

Withdrawal times depend on your verification status, and once a withdrawal is approved our terms give guiding times of 1-3 banking days for Visa, MasterCard and bank transfers and the same day for e-wallets, while our withdrawal FAQ gives 1-5 banking days for bank and card withdrawals and 15 minutes to 24 hours for e-wallets after processing.

Verification checks

To open and use an account you must be over 18 or above the legal gambling age where you play, supply correct details, own the money in your account, live in a jurisdiction that allows gambling and outside our restricted jurisdictions, and deposit money that does not come from illegal activity. We are required to verify your age, identity and address, and you authorise us and third-party providers to run these checks. We may delay or withhold payments, including deposit funds, until your identity, age and place of residence are verified, and we may run checks when a player reaches EUR 2,000 in cumulative lifetime deposits.

We comply with Maltese, UK and European rules against money laundering and terrorist financing. We may check transactions, report suspicious ones to the competent authorities without notice, and suspend, block or close accounts and withhold funds where the law or the authorities require it. We may also ask for source of funds and source of wealth information, and lock your account or suspend deposits if it is not provided. If we cannot verify you, we may close your account and return on request the deposit funds held when the account was locked, plus later deposits, unless the law requires us to hold them. Subject to the amount, we must request ID, proof of address and proof of payment if the withdrawal account differs from the deposit method.

Documents we ask for

  • Identity, using an ID card, passport or driving licence in colour that shows your full name, date of birth, expiry date and photo.
  • Address, using a recent utility bill or bank statement showing your name and residential address.
  • Card ownership, with a photo of both sides of the card, the middle digits on the front covered so only the first 6 and last 4 digits show, and the security code covered.
  • E-wallet ownership for PayPal, Skrill or Neteller, with a screenshot of your account showing your profile details and the address bar.
    PayPal
  • Source of funds, with a recent payslip, a bank statement showing 3 months of transactions, an employment contract or income tax receipt, or proof of income from property sales, inheritance or savings such as a dividends letter.

We aim to process your documents within 24 hours, though at certain periods verification takes a little longer. Your documents are treated in the strictest confidence and used only to verify your account. You are responsible for reporting your winnings and losses to your local tax authorities.

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Account

Creating your account

Go to the left-hand menu, hit Sign up and fill out all of the required fields. We ask for a few personal details so we can positively identify you and keep your account safe, and you agree to our terms and conditions before you start playing. Enter only your own details. You can hold only one account with us, so if you already have one, please use it. If the sign-up form says your details are already registered, or you have lost the credentials of an existing account, email our team and they will help, including closing any extra account.

Create account

Logging in

Forgotten your details? Click Log in, then Forgot password, to reset your password, or ask our support team for help. Never share your username and password with anyone else, whether deliberately or accidentally.

Playing on mobile

Our casino is optimised for all devices, though certain games may not be. Open your account in the browser on your smartphone or tablet and you're ready to play. If a game struggles on your device, contact support and we will be happy to advise.

Responsible gambling

Financial limits

You can set limits on deposits, wagers and losses with the tool in your account or through our support team. Deposit Limits cap how much you can deposit over a chosen period, and limits can run on a daily, weekly or monthly basis. Lowering a limit takes effect immediately. A request to raise or remove a limit only takes effect after a minimum 24-hour cooling-off period, which we may extend, and your original limit stays active until then. To remove a limit, contact our support team. Limits apply only to the brand on which they are set.

A limit applied electronically through our responsible gaming page takes effect immediately. If you ask for one by email with your reasons, allow up to 48 hours for us to confirm it, and we cannot refund funds lost between your email and its processing. For responsible gaming reasons we may also place financial limits on an account ourselves and refuse a request to remove or reduce them.

Session limits and Reality Check

Session Limits restrict how long you can stay logged in. Ask our support team to set a maximum session time, and you will automatically be logged out and unable to continue playing when you reach it in any one play session. Our Reality Check sends a reminder of the time you have spent playing. Its timer starts with your first bet and appears at your chosen intervals until you end the session, offering the choice to continue or close the game. The reminder may not work as expected if you decline cookies or browse in incognito mode.

Time out

If you want a short break, use the time out tool on your Account page or contact our support team. You can choose a time out of 24 hours, 7 days or 30 days, and your account becomes accessible again automatically when the period ends.

Self-exclusion

Self-exclusion closes your account for the period you choose, which is the key difference from a time out. Request it through our support team or in My Account. Under our contractual terms it applies to your account with us and we may extend it to other brands under the same licence, while our responsible-gambling rules describe it as covering all online accounts you hold with Zecure Gaming Limited.

  • A self-exclusion can be for a definite period or permanent. A definite one can be shortened only after a 24 hours cool-off, which we may lengthen. A permanent one can be lifted only after a 7 days cool-off, and we may refuse to remove it.
  • While you are excluded, we send no marketing material and cannot accept any deposits or bets. When the period ends, your accounts re-open automatically.
  • We use our best endeavours to stop you opening a new account with us or any website operated under the licences of Zecure Gaming Ltd. or a group company. If you get round this with different data, we are not liable for later losses, we may close the new account and keep its winnings and bonus funds, and we return your deposits, less winnings, withdrawals and reasonable charges.
  • Self-excluding electronically on our responsible gaming page works at once. An emailed self-exclusion request can take up to 48 hours to be confirmed, and losses in that gap are not refunded.

Further help

We support Responsible Gambling initiatives and encourage you to visit Gambling Therapy and Gamblers Anonymous. Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope to solve their common problem and help others stop gambling. If gambling feels difficult, blocking software such as GamBlock can block access to gambling sites and software on your PC.

FAQ

How do I create an account?

Go to the left-hand menu, hit Sign up and fill out all of the required fields. We ask for a few personal details so we can positively identify you and keep your account safe, and you agree to our terms and conditions before you start playing.

How do I deposit money?

Click the balance button to open the deposit portal. Choose your preferred payment method and amount, plus any reload bonuses available to you, and confirm your deposit. We accept debit cards, credit cards, e-Wallet payments, Prepaid Cards, Instant Banking and Bank Transfers.

What is your welcome offer?

Our casino welcome offer is a 100% bonus up to €100, and you'll also receive 100 Free Spins on selected games the day after your first deposit. The offer is open to new customers and expires 364 days after registration. Your casino welcome bonus needs to be wagered 45x on the bonus amount before the funds can be withdrawn.

How do I withdraw funds?

Click your balance to launch the payment portal, choose Withdrawal, then the method and amount. In line with our anti-money laundering approach, we always try to send funds back through the deposit methods you used first. Withdrawal times depend on your verification status.

What are the wagering requirements?

Your casino welcome bonus needs to be wagered 45x on the bonus amount before the funds can be withdrawn. If the wagering is not completed within 30 days of the bonus being credited, the bonus and its winnings are forfeited. Different games contribute different percentages towards wagering.

Can I play sports and casino games?

Yes, you can access both our casino games and our sportsbook with one account. Bet on a wide variety of sports including football, basketball, tennis, ice hockey and more, each with numerous betting options. Live betting is also available.

How do I set deposit limits?

You can set limits on deposits, wagers and losses with the tool in your account or through our support team. Deposit Limits cap how much you can deposit over a chosen period, and limits can run on a daily, weekly or monthly basis.

Is my account secure?

We ask for a few personal details so we can positively identify you and keep your account safe. You agree to our terms and conditions before you start playing. Never share your username and password with anyone else.

How do I contact support?

You can reach our friendly support team through Live Chat and Email. Open Live Chat by clicking Customer Care in the left-hand menu. Our 24/7 customer support is available throughout the year.

What responsible gambling tools are available?

You can set limits on deposits, wagers and losses. We offer Session Limits, Reality Check reminders, time outs and self-exclusion. If you want a short break, you can choose a time out of 24 hours, 7 days or 30 days, and your account becomes accessible again automatically when the period ends.

Support

Contact our team

You can reach our friendly support team through Live Chat and Email. Open Live Chat by clicking Customer Care in the left-hand menu. Our 24/7 customer support is available throughout the year, across all continents and time zones, and you can also ask us for a call-back.

Log in to your account

Complaints

To make a complaint, contact our Customer Support via Live Chat or email. If that does not resolve it, escalate the matter in writing to our customer service management. Give us clear information about your identity and all relevant details so we can deal with it quickly. We will endeavour to give a final answer within ten days of receiving your complaint. If more time is needed, this can be extended by a further ten days, and we will tell you within the first ten days. Any claim about a transaction must reach us within six months of the transaction, payment or settlement, and our decision on it is final.

If you remain unsatisfied after our final decision, you have free access to eCOGRA, our Alternative Dispute Resolution provider. If you are still not satisfied with that ruling, you can contact the Malta Gaming Authority Player Support Unit.

Operator and eligibility

Who runs our casino

Our casino is operated by Zecure Gaming Ltd., a company incorporated under the laws of Malta with registration number C69036. Zecure Gaming Ltd. operates under a corporate group licence held by Netplay and is licensed and regulated by the Malta Gaming Authority under licence MGA/CRP/1117/2025/02.

How we hold customer funds

We hold customer funds in a separate account from our company funds accounts. Steps have been taken to separate customer funds, but customer funds are not protected in insolvency.

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